NPH Group Testimonials from Clients
NPH Group Testimonials
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Here is what people really think about us…

They trust us to do the Little Things that make a Big Difference and we do it by being Personal, Professional and Responsive in everything we strive to provide for our clients.


What our clients say

Thanks to you and your team for the support you have offered to date and particularly since Covid-19. The team always reply quickly and on occasions (this week in particular!) I’m asking for urgent support. I never have any worries that someone won’t get back to me and you always do your best to meet our needs. You’re a great team, thank you.


We are pleased with the excellent service provided by NPH Group. As a new client, three years ago, we were welcomed with an overview of the comprehensive range of service and how to access these. It is evident that the systems and processes have been tailored to make accessing these services very straight forward.

I am struck with the clarity and helpfulness of all the staff at NPH Group.
The medical reports we receive are clear and concise and support the College in addressing cases of sickness absence.

NPH Group provided a fantastic service, with helpful information and advice.

New College Durham

The team at BHA Medical have been working with NPH Group since the start of the pandemic and we regard them as a trusted partner.

The expert medical advice that we regularly receive from NPH Group sets them apart from any other Covid-19 transmission control service providers that we have encountered.

We have been so impressed with their proactivity and the desire NPH Group has to simply get things done quickly and efficiently, always being the first business to put in place the latest innovations.

For me one of the most important things is the way they embrace change and ensure that their clients are at the forefront of anything they do. NPH Group leads the way when it comes to Covid-19 data and training manager, an absolute triumph by the team at NPH Group.

Working with them has been a breath of fresh air for us and our clients. We are extremely excited to continue the journey with our trusted partners.

If you follow their innovations, you will not be left behind. Thank you, NPH Group, what a difference you have made to our business.

BHA Medical

I would just like to pass on the many compliments we received regarding the nurse who carried out the flu vaccinations.

We were told she was very pleasant, informative and efficient.


We book Spirometry testing for our workers through NPH on an annual basis, all of the staff that we deal with are professional and always happy to help and answer any queries.  From obtaining the quote right through to obtaining the test results, the process is always smooth and efficient.

InterFlex Group

Newcastle International Airport engage NPH Group to provide a comprehensive Occupational Health service and have done for several years.

Their service enables us to take a proactive approach to the management of employees who suffer from injuries or ill health; thereby enabling us to move such issues forward with the support of 1st class professional medical opinion.

We are pleased with the results we have achieved from the service and believe that their interventions have significantly contributed to a 50% reduction in our overall absence levels over recent years.

In addition, I can confirm that NPH Group take a flexible approach to the way in which they work with us, tailoring their service to meet with the needs of our business as well as our employees. I would therefore have no hesitation in recommending their services.

Newcastle International Airport

Having worked with various Occupational Health providers for 15 years, I can honestly say they have one of the best Occupational Health Advisor that I have ever had the pleasure of working with.

GT Group

I am always so impressed by NPH Group. Your energy, enthusiasm and great achievements…

Roodlane Medical

It has been a pleasure working with you and your team, by far the best service from any OH Provider.

GE Oil & Gas

The service was fantastic, very detailed, professional and by far the best occupational health service we have experienced.


My first experience of Michelle’s excellent attention to detail was in June, when I received a report that required a minor correction. She was quick and efficient in making the requested amendment, and communicated straight back to me that it had been done.

Trusted Customer

May I thank NPH Group in their professionalism and the way the report was issued to me.

Trusted Customer

NPH Group provides the British Engines Group with an effective and efficient Occupational Health service. NPH Group has a good understanding of the business and provides a professional and responsive approach to our requirements.

British Engines

We have used NPH Group for over 40 site staff and have been more than happy with the professional services provided. We will be more than happy to use them again.


We moved our OH service to NPH Group late in 2014 following a tendering process. To date NPH Group’s service has been excellent in all accounts, very professional, great admin support and good qualified medical advice from staff referral process.


Savana have used NPH Group for several years. They offer an efficient, professional service with friendly staff who always try to accommodate our requirements.

Savana Environmental

I have worked with NPH Group for three years, and found their service to be professional, reliable and cost-competitive. NPH Group delivers a broad range of Occupational Health Services to our business, and have very recently met and managed the challenges of our changing business needs. Our designated Occupational Health Advisors are professionally qualified, continually developed, have industry-specific knowledge, and are commercially-minded whilst remaining empathetic and approachable. I would recommend NPH Group to any business requiring a professional, flexible, impartial and independent OH service at a competitive rate.


After struggling to even get an appointment with my previous doctor, we finally decided to join NPH Group for the whole family. Now we can pretty much see someone as soon as we want to.

Trusted Customer

Just a quick note to say thank you so much for the care you took over my appointment today. I am very grateful for your high standard of care and professionalism.

Trusted Customer

Thank you for seeing my family member so quickly for us some months ago. It was a terrible time and cancer seemed certain. It all turned out to be an ulcer on his lung, He has made a full recovery after surgery. Your swift attention and help was very much appreciated.

Trusted Customer

I wanted to thank you for all you have done for me today and for helping make this very protracted and difficult time with my health seem less daunting. It was a breath of fresh air to finally meet a practitioner who treated me with such compassion and respect.

Trusted Customer

Thank you all so much for all your help and support during my recent ‘scary’ time. Without exception, each member of the team from Drs to all the wonderful office admin support, has been caring and supportive giving wonderful service help and advice. I would like to thank you all.

Trusted Customer

Goes over and above the call of duty when required to ensure patient care is paramount. Always looking to take the practice forward “putting people first” at all times. Using best practice ethics.

Trusted Customer

I attended my 2.40pm appointment today for my routine B12 injection, this is a procedure I hate as it is very painful. However, today was totally different, your nurse made it almost a pleasure !!! I don’t know how she does it but she made it PAIN FREE for the first time ever.

Trusted Customer

Thank you so much for this morning. You were amazing! I felt so comfortable right from being brought up to the clinic. You’ve made me a lot more confident if I have to have any more future bloods taken as I know you are great. Both my Mum and I appreciated it a lot.

Trusted Customer

The service I received from NPH Group was exemplary from start to finish. Their communication is first rate. On my visit, the Covid-19 procedures and safeguards were first rate. The most outstanding experience, by far, was the friendly, but extremely professional attitude of the whole staff. I would whole heartily recommend NPH Group for you private medical needs.

Trusted Customer

I’d like to express my appreciation to the team for a really professional approach to my medical checks. I was a little concerned undertaking the medical in these strange times but the way it was handled made me feel safe and comfortable.

I don’t always get to chose the medical provider that I see but if I do in the future I’d be very happy to use your services again.

Trusted Customer

I would like to take this opportunity to thank Dr Ndovela for her time at my appointment this morning she made me feel real positive about myself. Her professionalism was second to none. I hope to see you again soon.

Trusted Customer

Isoclad/Securiclad engaged with NPH Group regarding their Test, Manage and Monitor programme as this seemed a great programme and was not widely available in the marketplace. Whilst dealing with NPH Group I have found them to be very informative and professional. We rolled out our initial testing programme a few weeks ago using the antibody test and Patsy and Deb who carried this out made everyone feel at ease and carried out the tests with the utmost diligence. Since this time we have had another round of ad-hoc tests which NPH Group responded to really quickly and did all they could to meet our needs to control a potential risk and now we have a rolling testing programme in place. We are always being kept up to date on new and emerging information.

Throughout this time NPH Group have been my go to company when there is anything I am unsure of, they are reassuring and always provide excellent advice and guidance


I would be most grateful if you would pass on my sincere thanks to the Nurse who looked after me throughout my appointment. The kindness, empathy and compassion she showed me was quite overwhelming and made me feel so welcome and genuinely cared about.

Trusted Customer

Can I reiterate my how I’ve felt regarding the support you have provided over the last 4 months. The empathy and advice you have provided has been nothing short of life saving in relation to where I was emotionally and where I am now. You have shown incredible professionalism and empathy for my situation that without the support you have provided I dare say I would not have been where I am now which physically and emotionally one hundred percent more positive. You are a credit to your profession and someone who is very passionate about helping less fortunate people, I can’t thank you enough for the support and guidance you have provided.

Trusted Customer

I would like to feedback that I found the check very useful and Andrew was great, very professional and gave me lots of information and metrics regarding my health.


Your team at Newcastle Airport are excellent! The Covid-19 test process was smooth, efficient and the results came back in good time… I’ll be using NPH Group every time.

Trusted Customer

All 3 clinicians that we have had on site have been extremely professional and friendly and have made the experience very personable. Kerry has also been extremely helpful and knowledgeable since I made my first enquiry about TMMP. It’s been a fantastic experience and we wouldn’t hesitate to use your services again.

Trusted Customer

Not all hero’s wear capes!

Trusted Customer

I would just like to take a moment to express my gratitude to the lovely nurse who dealt with me. You were absolutely fantastic and what was a very stressful situation for me prior to the test, resulted in me feeling relieved and content. Many thanks for your care and excellent service.

Trusted Customer

I’ve used the NPH Group facility three times recently and will have my 8 day test there on this coming Tuesday – the process and staff have been excellent and faultless with everything being handled very professionally.

Trusted Customer

The Covid-19 testing service was fantastic – very straightforward, and well supported, quick results, and convenient location, with many appointments.

Trusted Customer

I was so nervous, but from the chap on the gate greeting me right through to the test everyone was making me feel comfortable. If having a PCR is a “good” experience, this was it. I would like to say how kind, efficient and jolly nice the whole staff were at my appointment.

Trusted Customer

Newcastle International Airport engage NPH Group to provide a comprehensive Occupational Health service and have done for several years.

NPH Group take a flexible approach to the way in which they work with us, tailoring their service to meet with the needs of our business as well as our employees. I would therefore have no hesitation in recommending their services.

Newcastle International Airport

We’ve been extremely lucky to have a super nurse who comes out to us year on year and who has built up a good relationship with our workforce. We had continuity with this nurse and they have built up a really good rapport and our guys are really confident and look forward to the health surveillances, when at first they were really reserved about it. We get other areas of the business through occupational health, it’s great to have that extra additional service that NPH offer where we can have assessments made, so if we need to make any adjustments of changes to roles to get people back into work, we can do that.

Helen Hillary – Thompsons of Prudhoe

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